Existing Customers

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Ordering

Q: How can I order Gemini if I don't use Paypal?
A: You do not have to be a registered member of Paypal. All common credit cards are accepted by the secure checkout process which is handled by Paypal.

Q: Can I pay if my Paypal account is not in Euro? (Like Dollar, GBP or any other currency)
A: Yes, this is no problem.  The price will automatically be converted to your currency during final checkout by Paypal.  Check your exchange rate here

Q: How can I get Gemini after payment at Paypal?
A: You will receive an email with download details.  Click the link in your email and your arrive in our download area.

Gemini program

Q: What are the Gemini demo limitations?
A: Short noise bursts, less presets (75 instead of 180) and no Silver skin.

Q: Will Gemini run on my Mac?
A: No, for now only Windows is supported.

Q: Is there a stand-alone version of Gemini?
A: No. If you would like to use it as a stand-alone synthesizer you can use one of the free VST hosts that can be found on the internet, like minihost

Usage

Q: I've successfully downloaded the Gemini Demo. How can I use it?
A: Gemini is a VSTi plug-in. To use it, a VST compatible audio host application must be installed on your computer. The Gemini Manual contains step by step instructions to installation.  Examples of VST compatible hosts are: Synapse Audio Orion Platinum, Ableton Live and Cubase.

Q: How do I program my own patches?
A: Check the Gemini Manual. It contains many hands-on tips for creating your own patches.

Q: Why is there a delay between the moment I play a note on my keyboard and the moment I hear the note through my speakers?
A: This delay is due to the latency of your soundcard. To get a better latency you should use a soundcard with ASIO drivers or install a generic driver like ASIO4all. This also fixes issues with crackling/popping sounds etc.

Other Questions:

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- The Audioxygen Team -